Return Policy
To ensure that we provide the best service to our customers, the replacement and return policy is subject to the type of product as all of our products are medical products or spare parts for medical devices or other.
Replacement and return policy and terms:
1.The exchange and return policy includes all store products according to the type of related product.
2. In the event that a wrong product arrives at you, or a shipment arrives in an improper condition, the store bears the costs of shipping and replacement, and in the event that you wish to exchange or return for any other reason, the store does not bear any shipping costs that result from that, according to the detail of the products in Replacement and Refund Policy and Conditions.
3. In the event that the product arrives in an improper condition or does not conform to the declared specifications, the customer has the right to exchange or return it within a maximum period of 3 days from the date of receiving the product, by contacting us about the email through the online store.
4. The customer is not entitled to a cashback for returning the products that he obtained through the purchase of reward points, voucher or coupons , where he is compensated with reward points.
5. In the event that the customer receives a free balance or a free purchase voucher, he is not entitled to convert the balance into cash.
6. Some products are not accepted for return or exchange due to health reasons or storage conditions. It can only be exchanged or refunded if it is received in an incorrect condition or manufacturer defects.
7. In the event that the customer purchases the products via Visa or MasterCard cards, and the customer wishes to recover the amount, the compensation will be made by returning the payment to the same Visa or Master Card that was purchased, and the recovery period is subject to the policy of the bank (or electronic payment medium) provided to the service . Fees applicable.
8- Replacement and return requests are accepted once we receive your request within 72 hours from receiving time.
Communications:
To contact us, you can send an email to our email
store@s-s.sa
